ecare Technology Labs provides varied levels of support and enhancement from handling initial service desk queries and correcting application errors, to preventative maintenance, for both legacy Mainframe and Open Source technology application systems. Well-defined service level agreements ensure that your mission critical applications get the 24x7x365 attention that they require to function effectively.
ecare Technology Labs's global delivery model helps ensure that you enjoy the benefits of sending work offshore. We work with a variety of engagement models, and recommend the one most suited to your specific needs.
Application support services offered include :
Production Support :
ecare Technology Labs provides services of handling functional applications enhancements in a structured manner. Regular reporting ensures that you are aware of progress status and also enables you to measure the value added to your application by each customization or enhancement.
We help you enhance your applications by ensuring that you have access to the functionality that you require to keep pace with your changing business requirements. We define mutually acceptable service-level agreements for various defect classifications, thus enabling a structured approach to measuring our performance.