Careers

Customer Experience Specialist

Location: Noida, India

Job Description

We are looking for 6m – 1y experienced professional to join our friendly and hard-working team as Customer Experience Specialist. You'll be enthusiastic with a positive attitude; dedication and willingness to work hard

Responsibilities

icon Providing an amazing, personalized experience to each customer.
icon Effectively diagnose and suggest quickest possible work around for day-to-day customer concerns and issues through various support channels such our amazing helpdesk tool, emails and calls
icon Analyzing customers feedback and looking for the best personalized solutions for them
icon Contribute to customer-facing documentation for our product wiki on an as-needed basis
icon Communicating customer needs and wishes to our development and engineering staff

Requirements

icon Enjoying hours communicating with the customers and ability to be a good listener to really understand a customer problem or question
icon Technology is your good friend, understanding of the technical fundamentals of the Internet.
icon Excellent writing skills. Most of your work will be written (email, customer support system).
icon Excellent telephone mannerisms. Ability to carry out support through emails and calls.
icon You are a team player and are excited about growing and learning in a challenging environment.
icon Experience in travel technology will be certainly an advantage
icon B.Tech, BCA, B.Sc (IT), Diploma in Computer Engineering with 1+ year professional course form training companies like NIIT or equivalent
amadeus galileo sabretravelnetwork goindigo spicejet goair airarabia travelboutiqueonline mystifly riya arzoo ease-ticket travelfusion multicom sirena

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ecare Technology Labs Pvt. Ltd.
BR Complex,2nd Floor,27-28, Woods Road,Chennai,Tamilnadu , 600 002.
Phone: 044 4242 8888
http://www.ecaretechlabs.com/

All Brandnames and Trademarks are the property of their respective Owners | Copyright @ 2013 All Rights Reserved | www.ecaretechlabs.com

Online Reservations System | Flights Booking Software | Travel Portal Development | Online Booking Engine | Hotel Reservation System | Car Booking Software

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