ecare CRM will help you in retaining customers and increase customer satisfaction and yields more returning customers.
The ecare CRM is a travel specific Customer Relation Management system. ecare IBE enables communications to receive customer request from multiple channels and provide the capability to handle post booking requests.
It provides interfaces to your Call Center & back office to receive post PNR requests and communicate customers and helps you manage relationships with your most important customers.
Now you can quickly and efficiently manage your customer's request.
- - PNR update request
- - PNR cancellation request
- - Special Services request
- - Other Request
- - Customer Notification
- - Multiple Channel Communication i.e. e- mail/SMS etc..
- - Bulk e-mails
- - User notification
- - User & Role creation
- - User privileges management
- - User Hierarchy ,
- - User profile management
- - Integrated with IBE
- - Highly Scalable Architecture
- - Java/J2EE based System
- - SOA Enabled
- - Configurable Business Rule ability
- - Receive PNR updates from GDS/Suppliers
- - Update IBE/MIS database
- - Switch on/off GDS/Supplier facility
- - Batch/Scheduled Update