Customer Relation Management

ecare CRM will help you in retaining customers and increase customer satisfaction and yields more returning customers.

The ecare CRM is a travel specific Customer Relation Management system. ecare IBE enables communications to receive customer request from multiple channels and provide the capability to handle post booking requests.

It provides interfaces to your Call Center & back office to receive post PNR requests and communicate customers and helps you manage relationships with your most important customers.

Now you can quickly and efficiently manage your customer's request.

Flights GDS Integration
 
Request Management
  • - PNR update request
  • - PNR cancellation request
  • - Special Services request
  • - Other Request
Notification
  • - Customer Notification
  • - Multiple Channel Communication i.e. e- mail/SMS etc..
  • - Bulk e-mails
  • - User notification
User Management
  • - User & Role creation
  • - User privileges management
  • - User Hierarchy ,
  • - User profile management
Miscellaneous
  • - Integrated with IBE
  • - Highly Scalable Architecture
  • - Java/J2EE based System
  • - SOA Enabled
  • - Configurable Business Rule ability
GDS / Supplier Synchronization
  • - Receive PNR updates from GDS/Suppliers
  • - Update IBE/MIS database
  • - Switch on/off GDS/Supplier facility
  • - Batch/Scheduled Update
amadeus galileo sabretravelnetwork goindigo spicejet goair airarabia travelboutiqueonline mystifly riya arzoo ease-ticket travelfusion multicom sirena

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ecare Technology Labs Pvt. Ltd.
BR Complex,2nd Floor,27-28, Woods Road,Chennai,Tamilnadu , 600 002.
Phone: 044 4242 8888
http://www.ecaretechlabs.com/

All Brandnames and Trademarks are the property of their respective Owners | Copyright @ 2013 All Rights Reserved | www.ecaretechlabs.com

Online Reservations System | Flights Booking Software | Travel Portal Development | Online Booking Engine | Hotel Reservation System | Car Booking Software

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